Cancellation Policy

We try to keep our rental and instruction rates as low as possible.  One way to accomplish this is to make efficient use of the aircraft and instructor scheduling. When you cancel a flight and the aircraft and/or instructor sits on the ground, everyone loses! In addition, it is not fair to other pilots wishing to fly or utilize instructor services. Therefore, the following is our policy for reservation cancellations, no-shows and late arrivals.

Cancellations – A reservation cancellation is considered late when less than 12 hours notice is given. Late cancellations may result in a charge of $25.00 per aircraft and/or instructor reservation. The office staff will attempt to fill your reservation with another customer; if this happens, adjustments to the charging policy will be considered.

No Shows – You are considered a “no show” 15 minutes after your reservation start time.  No shows will result in a charge of $25.00 per aircraft and/or instructor reservation.

Late Arrivals – You are considered late if you have not arrived within 15 minutes of your reservation start time. After this 15 minute period, your reservation may be
cancelled and the aircraft dispatched to another customer wishing to rent the aircraft. If you anticipate a late arrival, you are encouraged to notify the office as soon as possible for schedule adjustment.

*Weather conditions that require you to reasonably cancel a reservation or return an aircraft late will be reviewed on an individual basis. Dual flights of this nature are at the discretion of the instructor. If scheduled for a dual flight you are expected to arrive at the designated time unless otherwise notified. Please call when weather conditions are an issue.

We understand that sometimes events occur that prevent you from calling or canceling in advance. Waiver of any cancellation or no-show fee will be at the discretion of management or the scheduled instructor.

Updated 4/19/07

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